Austin Regional Clinic

Austin Regional Clinic's 360+ clinicians faced mounting administrative burden, spending hours each day on documentation in Epic — often continuing into evenings and weekends or blocking daytime hours to catch up. The manual process of collecting patient history, populating EHR notes, and handling pre-visit intake was consuming time that could otherwise be spent with patients.

ARC deployed Notable's Intelligent Intake platform, which sends patients personalized digital pre-visit questionnaires before their appointment. Notable uses NLP to transform patient-submitted symptom and history data into a structured narrative HPI and ROS, then uses digital assistants to automatically populate that content into Epic. Post-visit, providers access pre-populated notes on a mobile app and complete documentation via voice, with orders queued in the EHR for sign-off.

Documentation time was cut by 50%, significantly reducing after-hours EHR burden for clinicians. The clinic achieved 78% touchless registrations and 74% digital conversion rates, reflecting strong patient adoption of the digital intake workflow. Patient satisfaction reached a 94% rating, demonstrating that automation improved rather than diminished the care experience.

• Pre-visit digital intake that personalizes questionnaires by medical history drives high patient completion rates and reduces clinician documentation workload simultaneously.
• NLP-powered note pre-population paired with voice completion post-visit creates a seamless documentation loop that cuts time without sacrificing note quality.
• Deploying intelligent automation for administrative tasks can improve both provider experience and patient satisfaction scores at scale.