Austin Regional Clinic

Austin Regional Clinic's registration process was highly manual, with staff managing multiple duplicative work queues for each patient at each stage. Despite having one of the highest Epic MyChart activation rates in the country, only 20-25% of established patients completed pre-visit registration digitally, and even those often required additional manual touch. Inaccurate registration data was driving claim denials and increasing administrative burden on staff and clinicians.

ARC partnered with Notable to deploy an Intelligent Intake solution integrated with Epic, automating repetitive administrative registration tasks the same way a human would. The system enables patients to complete registration at the time and place of their choosing through a touchless digital workflow, reducing manual staff intervention and improving data accuracy at the point of registration.

ARC achieved 78% touchless registrations and a 74% digital conversion rate, dramatically reducing the manual workload on staff. Patient satisfaction reached 94%, demonstrating that the automated experience met or exceeded expectations. The improved registration data accuracy also reduced claim denials, directly improving revenue cycle performance.

• Automating the first patient touchpoint (registration) can simultaneously improve patient experience and revenue cycle outcomes by reducing denial-causing data errors.
• High EHR activation rates alone don't guarantee digital adoption — intelligent automation can bridge the gap between portal availability and actual patient self-service completion.
• Touchless registration systems free staff from duplicative work queues, allowing reallocation of effort to higher-value tasks.