A Shop For Smiles achieves 75% increase in treatment acceptance with Detect AI radiograph diagnosis

With a growing patient base, the A Shop For Smiles team struggled to provide comprehensive exams within appointment time constraints. There was insufficient time to review new x-rays before hygiene checks, adjust contrast levels to identify decay and radiographic abscesses, or accurately assess radiographic bone loss. Inconsistent diagnostic thoroughness risked suboptimal patient care.

Dr. Rick Hagstrom implemented Dentrix Detect AI, powered by VideaHealth, which provides AI-aided diagnosis for nearly all dental conditions visible on 2D radiographs and AI-aided comprehensive treatment planning — all within the existing Dentrix workflow without leaving the PMS. The practice also paired Detect AI with Henry Schein's CARINA 1.5" digital intraoral sensor for enhanced imaging quality.

Two years post-implementation, treatment acceptance increased 75%, detection of new pathologies increased 75%, and claim denials dropped 80%. Patients are more engaged in their oral health due to color-coded AI annotations on x-rays, and junior associates now achieve case acceptance rates on par with the senior dentist. Appointment efficiency improved as shorter, higher-revenue visits fill the schedule.

• AI functioning as a credible "second opinion" significantly reduces patient resistance to recommended treatments, as patients are less likely to dispute AI-verified findings.
• Fully embedded AI within the existing PMS workflow removes friction and enables hygienists and dentists to use AI on every patient without extra steps.
• Junior associates leveraging AI can achieve case acceptance parity with experienced practitioners, de-risking practice growth through new hires.