Soothing Dental

Soothing Dental faced high inbound call volume, after-hours patient inquiries, and frequent appointment changes that consumed staff time on repetitive tasks. Missed calls posed a direct revenue risk, and the practice lacked a scalable way to handle patient communication without adding headcount.

The practice deployed Viva's AI Dental Receptionist as a fully integrated digital front desk. Viva handled inbound and outbound phone calls, website and text messages, appointment booking, confirmations, cancellations, and reschedules — syncing directly with the scheduling system and providing 24/7 multilingual support.

In 30 days, Viva contributed to $30,877.30 in total production (16 new appointments, 16 reschedules), handled 1,970 calls with zero missed, and processed 6,941 messages. The practice saved an estimated 29–31 hours of front-desk staff time monthly (~$1,200 in labor savings) while achieving 90%+ patient satisfaction scores.

• Zero missed calls directly protects revenue that would otherwise go to competitors or voicemail.
• Heavy automation does not reduce patient satisfaction when AI responses are fast, clear, and available 24/7.
• Treating AI as a team member integrated into existing workflows — not a shortcut — maximizes compounding month-over-month impact.