Solera Senior Living

Solera Senior Living lacked visibility into unscheduled, undocumented, and unbilled care — estimated at 25–35% of all care delivered. Frontline caregivers were too busy with resident care to consistently log care tracking data, leaving operators unable to demonstrate to families the true volume of services provided or justify pricing adjustments for residents with escalating needs above their assigned care level.

Solera piloted AllieHealth, an AI-powered NOI-focused operational platform, starting in May 2024 at The Reserve at Lake Austin. Staff use a smartphone app to log every care interaction in real time; the platform uses AI to detect critical clinical information, supports care conferences, and includes gamification and instant rewards to drive documentation compliance. An AI language translation feature supports frontline staff for whom English is a second language.

A three-month case study at Solera Modena Cherry Creek identified 12 residents needing increased care levels, generating an additional $6,000 in collected monthly care revenue and a 4.4x ROI on the platform cost. Annualized, that represents $72,000 in incremental care revenue. Care staff documentation compliance improved by more than 60 percentage points, reaching 98%. Following the pilot, Solera expanded AllieHealth across its entire portfolio.

• Unscheduled, unbilled care is a significant hidden revenue gap in senior living — AI-assisted documentation can surface and recover it without adding staff burden.
• Gamification and mobile-first design are critical for frontline caregiver adoption in high-turnover, time-pressured environments.
• Real-time care data gives operators the evidence needed to have transparent pricing conversations with families, reducing friction around care-level adjustments.