Riverbend Dental

Riverbend Dental was missing a significant share of inbound calls, with only a 61% answer rate before AI deployment. Unanswered and after-hours calls were going to voicemail, causing new patient opportunities to be lost to competing practices. The front desk team was stretched across check-ins, insurance verification, and treatment plan presentations.

The practice deployed Operaitor's AI receptionist to handle after-hours and overflow calls, integrating directly with their practice management system (PMS) to book appointments in real time. The AI captured caller intent and structured notes syncing back to the PMS, enabling appointment booking outside business hours without additional staff.

Within 45 days, new patient exams grew from 92 to 133 per month — a 44% lift. The answer rate climbed from 61% to 94%, and 32 appointments were booked entirely outside of business hours. Front desk overtime was eliminated with no new hires required.

• Plugging missed-call leakage with an AI receptionist can drive material new-patient growth without adding headcount.
• After-hours availability is a direct revenue lever: 32 incremental bookings came purely from time periods the front desk was unavailable.
• Integrating AI with the PMS is critical — capturing intent without writing back to open slots creates scheduling chaos.