Northwestern Medicine

Northwestern Medicine physicians were burdened by extensive clinical documentation requirements that reduced time available for patient care and required significant after-hours administrative work, contributing to clinician burnout.

Northwestern Medicine deployed DAX Copilot, an ambient AI voice-enabled solution that automatically converts multiparty clinician-patient conversations into specialty-specific draft clinical summaries integrated directly into the Epic EHR workflow.

Physicians using the solution in at least 50% of patient encounters can see an average of 11.3 additional patients per month. Users spend an average of 24% less time on notes and report a 17% decrease in 'pajama time' — after-hours administrative work.

• Ambient AI documentation can meaningfully expand patient access without adding clinical hours
• Reducing after-hours documentation time is a key driver of clinician well-being at scale
• Wide adoption (50%+ of encounters) is achievable across a large enterprise health system