Garden Springs Dental

Garden Springs Dental was missing 338+ calls per month with no visibility into lost patient volume. Staff spent hours daily in voicemail cycles, and patients seeking urgent dental care were forced to wait for callbacks — often finding care elsewhere. The practice lacked real-time data on missed call patterns or peak demand periods.

The practice deployed Resonate AI's patient engagement platform, which instantly texts missed callers via an AI assistant named 'Katie.' The AI handles new patient intake, insurance verification, and urgent care triage in natural conversation, then sends organized email summaries to staff with all gathered patient details — eliminating voicemail and enabling efficient follow-up.

In 30 days, all 338 missed calls were addressed with zero missed opportunities. The practice captured 19 new patients from previously lost calls, covering high-value procedures including cleanings, cavity treatments, and comprehensive exams. Over 130 existing patients also received immediate assistance for rescheduling and questions, reducing front desk burden during peak hours.

• AI-powered instant text response proves more effective than voicemail callbacks, as it engages patients while their need is still urgent — dramatically improving capture rates.
• Dental practices deeply committed to personal patient relationships find that well-implemented AI enhances rather than replaces human interaction; the practice manager reported very few patients expressing concern about interacting with AI.
• Email-based workflow replacing voicemail listening saves hours weekly and gives staff pre-gathered patient information before every follow-up call, making each callback productive.