Fresh Dental

Fresh Dental's seven pilot practices were missing over 30% of incoming calls, representing hundreds of lost patient opportunities monthly. Fragmented communication tools created inefficiencies and delayed response times, while leadership lacked real-time visibility into missed opportunities. Front desk staff were overwhelmed, torn between patients physically present and ringing phones.

Fresh Dental implemented Resonate AI across seven pilot practices, enabling instant SMS engagement with missed callers within seconds. The system included intelligent scheduling workflows for emergency vs. routine appointments, a real-time dashboard for monitoring all patient interactions, email integration with daily summaries, and seamless integration with their Weave phone system.

In 30 days, the highest-volume practice reduced its missed call rate from over 30% to 0%. The pilot captured 143 total appointments — 88 booked directly by AI and 55 converted from AI-escalated leads — adding 63 new patients. The deployment achieved a 7x return on investment (excluding existing patient revenue and operational savings), with $211,680 in annualized revenue projected.

• AI-powered missed call recovery can eliminate call leakage entirely at high-volume dental practices, with consistent appointment capture week over week.
• 71% of missed calls occur during business hours, validating the need for AI support during peak times rather than only after hours.
• A 7x ROI threshold is achievable with just 2 new patients per location per month, making the investment case straightforward for multi-practice DSOs.