Dental Care Alliance

Dental Care Alliance operates 400+ dental practices nationwide and faced a structural patient access gap: missed calls and after-hours inquiries disappeared into voicemail with no scalable follow-up. Traditional phone systems forced patients through multi-layer menus before reaching anyone. Staffing inconsistencies across locations meant no standardized way to recapture missed opportunities, and leadership had no visibility into how many patients were being lost or where.

Dental Care Alliance deployed Resonate AI across 15 pilot practices, implementing an AI assistant ('Katie') that engages patients via text the moment a call goes unanswered — no menus, no hold times. The system books appointments directly into Denticon (their practice management system), handles after-hours demand without extending staff hours, and escalates complex cases with full context. Enterprise-wide dashboards provide real-time visibility into missed call recovery, conversion rates, and booking patterns.

In the first 30 days across 15 practices, new patient bookings jumped 61% and 64% of all appointments were booked entirely by AI with no staff involvement. The deployment handled 2,520 patient conversations that would otherwise have required staff time or gone unanswered, delivering a 10.8x ROI based on new patient revenue alone. Dental Care Alliance is now expanding Resonate AI to additional practices across their network.

• Enterprise DSOs can capture missed patient demand at scale without proportional staff increases — 64% fully automated booking means front desk teams focus on in-office care
• Real-time visibility into where patient demand is leaking (missed calls, after-hours) transforms operational decision-making from guesswork to measurable recovery
• Patient experience improves rather than suffers: patients preferred the immediate, human-like AI interaction over hold times and phone trees, to the point of requesting a pay raise for the AI assistant