Danville Pediatric Dentistry

Danville Pediatric Dentistry was overwhelmed by missed calls and voicemails, with front office staff spending hours each day on phone tag instead of patient care. The traditional voicemail system created a frustrating cycle of listening to messages, logging calls, attempting callbacks, and marking completions. During their 30-day pilot, 583 missed calls were identified — 81% occurring during business hours — revealing the true scale of lost patient opportunities.

The practice implemented Resonate AI's intelligent patient engagement platform, which deploys an AI assistant named 'Evie' that instantly texts patients when calls are missed. The system provides 24/7 availability to capture after-hours inquiries (19% of all missed calls), sends smart daily and weekend email summaries replacing voicemail listening, and integrates seamlessly with existing phone systems without disrupting workflows.

In just 30 days, the AI handled all 583 missed calls with zero missed opportunities, achieving a 71.4% patient engagement rate with 416 patients actively responding. The practice captured 59 new patients and improved service for 250 existing patients, delivering a 12x return on investment. Staff adoption was unanimous, with the office manager describing the system as a 'God-send' that eliminated voicemail drudgery.

• AI-powered instant text response to missed calls dramatically outperforms traditional voicemail callbacks, capturing patients before they call a competitor.
• Call pattern analytics (peak times at 8 AM, lunch hour, Thursday afternoons) provide actionable data for optimizing front desk staffing.
• Seamless integration with existing workflows drives rapid staff adoption — the system augments rather than replaces the human touch.