Corewell Health

Corewell Health clinicians were spending unsustainable hours on EHR documentation — a primary care physician would need 27 hours in a 24-hour day to complete all required tasks. After-hours 'pajama time' note-taking was consuming personal time and driving significant burnout across a 12,000-clinician workforce spanning 21 hospitals and 300+ outpatient locations.

Corewell Health piloted and then expanded Abridge's generative AI clinical documentation platform across its hospital network. Abridge automatically captures and documents patient encounters, reducing manual EHR burden and generating real-time Patient Visit Summaries to improve patient education and communication.

The pilot showed a 48% reduction in after-hours documentation, with 85% of clinicians reporting significant improvement in job satisfaction. Cognitive load fell 61% and burnout rates dropped 53%. Patient comprehension of visit instructions increased approximately 40%, reinforcing the dual benefit to clinicians and patients alike.

• Generative AI clinical documentation can serve as a direct burnout intervention with measurable, validated improvements in clinician wellbeing.
• Patient Visit Summaries add value beyond clinician efficiency by improving patient education and comprehension of complex care instructions.
• Enterprise-scale adoption is achievable with minimal training when the tool integrates naturally into existing EHR workflows.