Ballantyne Dentistry

60% of implant inquiries arrived after 5 p.m. or on weekends, but the practice lacked always-on staff to respond. Average first-response time exceeded 2 hours, and 35–50% of prospective patients chose whichever office replied first — meaning slow follow-up was directly losing high-ticket cases.

CRTX Agents were deployed in phases: a Text Agent in August 2024 cut reply time from >2 hours to <10 seconds, a Phone Agent in Q4 2024 captured overflow and weekend calls, and a Full Agent Army (Phone, Text, Chat, Email) launched in January 2025. The system synced to the practice calendar, quoted ballpark fees, explained financing options, and escalated VIP or complex cases via Command Center alerts.

New elective consult bookings grew 10x, with the elective schedule fully booked 3 months in advance. The practice achieved a 96% capture rate on night and weekend calls and reclaimed 120 staff hours per month. Production reached an all-time high by June 2025, with the schedule booked solid through September.

• A sub-5-second AI response creates a decisive competitive edge; the practice reported up to 21x conversion improvement over slower-responding competitors.
• Assigning a persistent AI Sales Agent to every individual lead — with full context — outperforms generic chatbots.
• Routing only nuanced or high-value cases to human coordinators maximizes both staff satisfaction and revenue throughput.