Reid Health

Patient no-shows were adversely affecting resource utilization, quality of care, revenue, and patient retention. Reid Health also faced staffing shortages where hiring needs exceeded capacity, placing excessive administrative burden on front desk staff across its 65 clinics.

Reid Health deployed Notable's intelligent automation platform to allow patients to digitally confirm appointments and receive pre-visit instructions and reminders. The rollout began at the geriatrics clinic and expanded across 65 clinics covering geriatrics, pediatrics, family care, OB/GYN, radiology, cardiology, vascular surgery, and more.

Within six months, Reid Health achieved an 8% decrease in no-show rates and a 96% patient satisfaction rating. The system generated 1,318 additional visits and is projected to save $2M annually, while freeing 3,500+ hours of front desk staff time. Geriatric patient digital engagement reached 56%, far exceeding the 5–10% industry standard.

• Starting with low-engagement patient cohorts (e.g., geriatrics) and iterating on the digital experience can rapidly exceed industry benchmarks for engagement.
• Intelligent automation can scale capacity across dozens of clinics without additional headcount, directly addressing staffing shortfalls.
• Reducing no-shows through proactive digital outreach has compounding benefits: improved revenue, better resource utilization, and higher patient satisfaction simultaneously.