Reid Health

Reid Health's patient population is over 70% Medicare, making pre-visit registration complex due to required MSPQ forms. The manual, paper-based process was redundant and error-prone — incorrectly completed forms caused significant revenue cycle problems and hindered patient access. Staff spent extensive time on phone calls and manual EHR data entry to complete registrations.

Reid Health deployed Notable's intelligent automation platform to digitize pre-visit registration, starting with its geriatrics clinic. The platform auto-populates MSPQ forms with previously known patient data for review and confirmation, enabling patients to complete registration from home before their visit. The solution integrated with Epic and went live in just four weeks.

Within two weeks of launch, digital completion rates among geriatric patients reached 56% — far above the industry standard of 5–10%. Registration and contact center staff saved substantial time previously spent on phone calls and manual EHR entry. The system achieved a 63% digital conversion rate, 96% patient satisfaction rating, and a 30% reduction in geriatric no-show rates.

• Rapid deployment (4 weeks) is achievable with configurable platforms and iterative implementation, even for complex Medicare workflows.
• Auto-populating known patient data dramatically lowers the barrier to digital form completion for elderly populations.
• Automating registration workflows extends workforce capacity without additional headcount, directly impacting both revenue cycle efficiency and patient satisfaction.