Montage Health

Montage Health's multiple entities (Community Hospital, Montage Medical Group, MoGoUrgent Care, etc.) each used separate digital engagement tools for appointment reminders, creating repetitive messages and patient confusion. Patients viewed each entity as a separate healthcare provider rather than a unified system, and staff were overburdened with manual administrative registration work.

Montage Health partnered with Notable to deploy an intelligent intake platform that consolidated appointment reminders and digital registration into a single grouped message across all points of care. The system sends one SMS/email link for patients with multiple appointments, enabling them to confirm, cancel, and complete pre-visit digital registration without staff intervention. Custom logic filters communication channels to prevent over-messaging.

Within 6 weeks of deployment, Montage Health saved 537 staff hours on registration tasks and achieved a 55% digital pre-visit completion rate. Patient satisfaction reached 91% and insurance card capture succeeded at a 96% rate. The solution drove over a 200% increase in digital patient engagement without disrupting the existing Epic EHR infrastructure.

• Consolidating fragmented appointment reminder systems into a single grouped message significantly reduces patient confusion and staff workload simultaneously.
• A 6-week deployment window is sufficient to demonstrate measurable ROI in digital intake when integrating with an existing EHR as the source of truth.
• High insurance card capture rates (96%) show that well-designed self-serve digital intake can match or exceed manual registration accuracy.