Intermountain Healthcare

Intermountain Healthcare's patients checked in using paper forms on clipboards, with many questions repeated across different form types. Staff spent significant time manually scanning insurance cards and consent forms into the EHR and entering data into the correct fields. COVID-19 further highlighted the need to minimize clinic wait times and eliminate shared items like clipboards and pens.

Notable deployed AI-powered digital assistants that automate repetitive administrative and clinical intake workflows. Patients receive a text message prior to their visit and can complete registration and intake forms without downloading an app or creating a login. Information from previous visits is automatically pre-populated for review and confirmation, and the solution integrates directly with Cerner EHR.

The fully automated digital patient experience was deployed in just four weeks. Pre-visit registration and intake completion reached 68%, check-in time dropped by 25%, and patient satisfaction hit 96%. Co-payment collections increased by 300%, demonstrating significant revenue cycle improvement alongside the operational gains.

• Zero patient education or marketing was needed at launch — a simple text message drove 60%+ immediate adoption, showing that frictionless design drives engagement.
• Automating intake end-to-end (from pre-visit forms to EHR data entry) delivers compounding value: less staff busywork, faster check-in, and improved collections simultaneously.
• A four-week deployment timeline is achievable when the solution integrates with the existing EHR and removes app-download friction for patients.