Intermountain Healthcare

Pediatric intake workflows at Intermountain Healthcare varied by age group, clinic, and individual provider, creating inconsistency across their 33-hospital system. Children see the same physician for up to 21 years, but each developmental stage requires different screening questionnaires covering behavioral health, social determinants of health, and developmental milestones. The organization needed to standardize workflows to align with American Academy of Pediatrics Bright Futures recommendations and maintain NCQA Medical Home recognition.

Intermountain deployed Notable's intelligent automation platform to standardize well-child intake forms across age groups 0–21 and automate outreach to patients and families before appointments. The platform's highly configurable flow builder allowed pediatrics administrators to trigger the correct age-specific forms automatically — including specialty assessments like the Edinburgh Postnatal Depression Scale — based on clinical and demographic criteria integrated with their Cerner EHR. Parents could complete forms digitally at home before the visit.

Over a three-month period, the automation processed 12,500 well-child forms digitally, achieving a 77% pre-visit digital completion rate. Parent satisfaction reached 98%, attributed to Notable's user-centered design and self-serve functionality. Staff gained operational efficiency by receiving completed, structured intake data before appointments rather than collecting it at the point of care.

• Age-based form triggering enables a single automation platform to serve a 21-year patient relationship without manual workflow switching.
• Standardizing forms at scale does not require sacrificing clinic-level customization when the platform is sufficiently configurable.
• High digital completion rates (77%) are achievable in pediatrics when outreach reaches the family unit — parents and guardians — with adequate lead time before the visit.