Vendor-reported figures — source: leantaas.com
Community Health Network's North Infusion Center (38 chairs) faced significant day-to-day operational variability that made it difficult to balance patient flow, nurse workloads, and chair utilization. Pod-based scheduling and pre-assigned nurse lists created uneven conditions across the day, leading to pileups during high-variability periods. Charge nurses spent substantial time reworking schedules, patient wait times became inconsistent, and staff raised concerns about workload equity and preparedness.
The center implemented LeanTaaS's Nurse Pull model using iQueue for Infusion Centers' Patient Assignment feature, replacing pod-based scheduling with a single pooled chair template to eliminate silo inefficiencies. Change management was deliberate — leadership socialized the transition months before go-live, ran a limited trial period, and created feedback loops including staff meeting reviews. Nurses began selecting patients when ready, enabling focused one-patient-at-a-time chart prep and allowing the team to pause assignments during complex cases. Epic secure chat was used to coordinate in real time and ensure equitable nurse distribution throughout the day.
Within the first 90 days, the North Infusion Center reduced infusion patient wait time variability by 30% while simultaneously improving throughput and staff efficiency. Nurse productivity increased by 9%, with 0.5 more appointments completed per nurse per day. Average daily completed infusion volume rose 3% and chair utilization increased by 4% — all without adding chairs or staff resources.
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